MP3 Players Review

Archos 605 Wi-Fi Portable Media Player (30 GB)

Customer Reviews

Horrible product, horrible customer service

Archos products spend more time broken than working. What's the point of loading all my media on a device just to have it crash 3 days later. When you have to talk to customer service to get your product fixed, you might as well just take your broken unit, and smash it over your own head. That would be the easiest way to describe what it is like to talk to their staff of incompetent technicians.

Good but.....

I've had the Archos 605 30GB since Christmas and I LOVED it. (Past tense) It has slowly deteriorated. Freezing up, doesn't cooperate with Media player but worst of all the volume doesn't get very loud anymore. I have to have it on MAX volume with the EQ adjusted to play it anywhere. Earphones, car, home stereo...it sucks! Using it on an airplane? Forget about it you'll never hear the sound. I even bought new headphones and it didn't help. It just doesn't get loud enough and I have had others try it to confirm it wasn't just my 40 year old ears going bad. I've even put the same music files onto a cheap MP3 including an Ipod nano and the volume is too loud to go up to max. Something is wrong so I called Archos and sent it to them for repair. They kept it for 12 days and said they found NOTHING wrong with it and reinstalled the software. Then they seemed to have forgotten to ship it back to me until I called everyday for 4 days requesting a tracking number. I still don't have a tracking number and they refused to ship it back to me overnight for my troubles. If/when I finally get my Archos back I hope it is fixed but so far nothing will be worth the trouble of dealing with their customer service. The unit is great when it works but I would NEVER by one again. I am not an Apple guy but if their product works trouble free, I'd buy it before this one.

Great product, so far so good

Had the unit for a little over a month and no real problems except for crashing once in a while while connected to wi-fi. Battery takes very long to charge initially (even with the dvr unit) so be patient Awesome video quality and touch screen works well. Very easy to use and set-up was pretty simple. Could use a slot for the stylus in the future. Get the DVR as well and you will be able to record directly from cable/etc. Dragging and dropping files is also a breeeze. No real issues except for the occasional crash/freeze with wi-fi

POOR CUSTOMER SERVICE FOR A PRODUCT WITH POTENTIAL

This is my first review of a consumer product and unfortunately it has to be bad. If all worked well, a satisfied customer tends to be a quiet one. Owned a 604WiFi since February 2007 with DVR station....bought on Amazon for $300 plus $100 for the DVR station. Out of the box the thing worked great. Moving music and photos to the unit was simple, the graphics were amazing, and the DVR worked well enough, though it is far from intuitive. From a day to day perspective the unit worked as intended and you feel you have a more superior product than anything similar Apple or Sony can make. Except for the slow browser, heavy weight of the unit itself, the extreme heat the hard drive generates, and the incredibly short battery life, I give it 4 stars for effort and see potential. However, customer service and support are less than 1 star if possible. In May I plugged the unit into my PC to swap music out and the hard drive crashed (all files on unit erased except for the system file). The unit wouldn't even turn on. I called customer service in Colorado to get the response of "yup, it's your hard drive, that will cost you about $150, here's your RMA number." Well now, that is half the price of the unit for approximately 450 days of use. Thus, if I decide not to repair it, the unit will cost about a $1.00 a day to operate. If I do repair it, the unit will have cost me $550, including the DVR station, with no guarantee it won't crash in another year. I don't know about you, but a 30GB MP3 player for $550 is a little high. No thanks Archos, your product is garbage and so is your warranty program. If you can't back your product, why should I, and thus this review. If you buy the product know that you are receiving a state of the art unit with everything you need in an all in one package, but should it "break," it is a very expensive investment. Perhaps consider buying used to hedge your bet. Hope this is helpful.

Archos 605 wifi works great

I received the unit from the refurbished section. It works great right out of the box. I sold off my 30gb i**d in favor of this. The screen is crystal clear and the resolution is outstanding. No dead pixels. Drag and drop beats the alternative. Settings need changed to drag and drop or syncing with WMP11. I have never played with a Touch but so far this is more than adequate. Not gym friendly, too big and heavy to take on runs or lift weights with. Great traveling companion for long trips and airport layovers. Battery life is about average for media players. Pro's- Crystal clear screen Drag and drop capability or usb drive with mini dock station. Easy to navigate Cons- Too big and heavy for gym use None other I can think of.

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